Cost Effective BPO Solutions To Enhance Your
Customer Experience Business Growth Customer Loyalty Brand Persona Customer Retention Sales
Call Master BPO blends customer support outsourcing solutions with intelligent strategic alignment to empower the businesses in saturated market. We are a source of innovation and a result-driven organization.
Cost Effective BPO Solutions To Enhance Your
Customer Experience Business Growth Customer Loyalty Brand Persona Customer Retention Sales
Call Master BPO blends customer support outsourcing solutions with intelligent strategic alignment to empower the businesses in saturated market. We are a source of innovation and a result-driven organization.
Total customers served
Total operating employees
Who We Are
We are pioneering call service provider that enable leading brands to acquire new customers, build customer loyalty, and protect their online communities. Our solutions provide smooth marketing automation and a streamlined workflow. With us, you’ll never miss any important phone call!
Inbound Call Center
Our inbound customer service agents provide excellent customer support and minimize interruptions to your daily business operations. Utilize the expertise of our dedicated team to resolve queries of your customers.
Outbound Call Center
With the team of experts active in outbound call center service, we provide the vast selection of call center solutions from customer acquisition, lead qualification, and customer recovery. With our assistance, win your customers
Remote Administrative Solutions
Our remote admin professionals will take your administrative front (Data entry, efficient content moderation and enrichment) and back-office processes to the next level. They are dedicated to add value to your business from the day one.
Our Services
Why You Need Call Center Services For Your Businesses
Our high-quality out-sourcing service enhance your brand image in the market, satisfies your customer, and raise your sales.
Email & Support
We provide instantaneous email assistance to your customers, clients, suppliers or business processes. Helping you accelerate the business process and improve your company’s reputation.
Telemarketing
We are here to take care of live chat support of businesses. For telemarketing, market research, lead generation, and appointment arranging, employ our professional outbound agents. With our help, you can accelerate your sales.
Phone Answering
We provide best call answering service for small as well as large businesses. We also cater whole new levels of communication with our professional call handling services.
Virtual Assistant
We cope up with all your online administrative needs via virtual assistant. Our IT-enabled outsourcing method gives you access to business development professionals. This is to save expenses and boost results.
Our Standard Full Time Package includes:
- 40 Hours per week
- Local number in ANY area code
- Full phone features & Call Transfer
- Latest PC with Office Software
- Unlimited incoming/outgoing calls
- High speed internet connection with backups
- Support of our Australian management
additional Support
- Professional IT support to keep everything running and virus free for your VA.
- Professional HR staff to find, support and retain your VA.
- Team Leader to support your VA, and make sure they are on-time and on task.
- In-House training.
- Team building and development days.
- Professional Payroll staff to pay your VA and all statutory obligations.
- 10 days paid leave + Public holidays and sick leave.
- Medical and Dental Insurance.
- Office space for your VA, including cubicle, chair, PC etc.
- VOIP telephone with Headset.
- Own phone line with unlimited incoming/outgoing calls.
- Office cleaning and amenities.
- All power and backup power.
- Participation in all our charitable support on your behalf.
Why Choose Us
We Elevate Your Digital Customer Service And Help You Scale Your Sales Faster
Call Master BPO is the perfect combination of extensive experience, cutting-edge technology, and world-class customer service administration skills. With our smooth call centre services, we aim to improve the brand reputation of businesses. Our highly trained professionals use scalable workforce solutions to shape the future of businesses while providing top-notch customer service. When it comes to crafting a success story for your business, we never cut corners in building trust, hitting sales targets, and exceeding customer expectations.
Get significant benefits and solid reputation across the world.
Reduced Costs
Handling customer service operations with a virtual team is cost-effective by one-third of the full-time employee. Get more strategic value out of your resources and money.
Flexibility and Scalability
With our cloud-based virtual call center service, you can scale up or down your business based on demand with our remote employees working in split shifts. It's never too late to hire our top professionals.
Industry knowledge
Build a long-term relationship with your customers by gaining their trust in your brand. In order to keep consumers from wasting their time, we employ professional callers who are knowledgeable about the industry.
Dedicated “Call Mangers”
Ensure the efficiency of work engagement and day-to-day activity monitoring. Our dedicated call managers will help you achieve long-term goals for the business.
Latest Technology
Call centers that use cutting-edge technology can help you exceed your customers' expectations. Automate and streamline your company's operations with our call center technical solutions and our integrated omnichannel experience!
Cost Management Tools
You can standardize and unify your workforce planning and performance monitoring with our advanced management tools. It saves you a lot of operational cost in the long run.
Quality Monitoring & Control
With high quality assurance control, align your service center with your business goals. Comprehensive testing is necessary to efficiently track your customers' behavior. Our testing is up to standard with what customers have come to expect.
Service 24/7
Provide round-the-clock support to meet the needs of your customers. To make sure customers are happy and that non-stop operations run smoothly, our live agents are very good at customer service.
What our Client Says
Talk to Us
We Are Your Perfect Partner To Grow Your Business.
Having the right outsourcing partner who is flexible to your specific needs can guarantee success in your business. We are the partner who can help you expand your business.
